GPS device configuration

i purchaseda coban 103 GPS tracker and i configured it via de GPS configurator app for andriod and so far all was ok, the device replys the 8 configuration SMS including location , but when i try to track the device via de GPS wox mobile client android app or via web platform, i can not track it because it does not connect. the sim card is able to send SMS and also has data plan. the apn configuration is ok for my local gsm carrier. what else can it be????? i need help , i purchased the lite plan an i cant start usign it as i desire.

Please contact and provide following details:

Device imei number
GSM carrier name
Your account email address
Server you are logging to: usa, europe, asia
SIM phone number
URL of gps tracker you purchased

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